Important Information

PHOTO & LOGO QUALITY

Please upload clear, high-resolution photographs. Blurry or pixelated images may result in poor print quality. Photographs are printed as submitted; photo editing is not included.

We accept SVG, PNG, and JPEG logo files, as well as other vector formats. Please request a high-quality file from your designer whenever possible. Logo changes, including adding or removing wording or enhancing the artwork, require a $30 editing fee.

PROCESSING & ORDER FULFILLMENT

Business Hours: Tuesday–Friday, noon–6 p.m. AK Kre8tions is closed on major holidays and during the week of Christmas.

• Individual custom orders: 4–7 business days.

• Bulk orders: 14 days.

Processing begins once payment is received in full, all required information and materials are submitted, and your design is approved. Processing time does not include shipping transit time.

Tracking information will be sent by email when your order ships. Pickup instructions, including the location and available pickup time, will also be sent by email.

Processing times may increase during holidays and peak seasons. Please provide your needed-by date before placing your order so we can confirm availability.

RUSH ORDERS

All rush orders are subject to availability and must be approved before payment.

Individual Rush Orders: Orders needed in fewer than 4 business days incur a $25 rush fee for up to two items. Individual rush orders are limited to two items, require at least 24 hours’ notice, and must be approved before payment.

Bulk orders:

• 7–13 days: +$50.

• 4–6 days: +$100.

• 3 days or less: Starting at +$150.

Rush fees for bulk orders of 100+ shirts are quoted individually.

CUSTOMER RESPONSIBILITIES & DESIGN APPROVAL

Customers are responsible for providing accurate, complete information, including names, spelling, sizes, colors, quantities, and requested dates.

By submitting photographs, logos, or other materials, you confirm that you own them or have permission to use them for your order.

Please carefully review and proofread your final design before approving it. Approval confirms that all wording, spelling, images, and design details are correct. Errors present in the approved design are the customer’s responsibility.

RETURNS, EXCHANGES & ORDER CONCERNS

Custom-made items are not eligible for returns or exchanges. Please confirm all sizes and customization details before making your final payment.

If your order arrives damaged, is defective, or differs from your approved design, please contact us within 72 hours of pickup or delivery with photographs and a description of the issue so we can review it and work toward a resolution.

ACCEPTANCE OF TERMS

By placing an order with AK Kre8tions online, by email, verbally, or in writing, you acknowledge and accept these terms and conditions.

Our terms are available at www.akkre8tions.com.