Refund policy

We strive for great customer service. If something is defective or damaged we will make it right. However, we do not offer returns/exchanges on custom-made items. Please review all sizes and custom requests prior to final payment. We do not accept returns or exchanges due to the sensitive nature of our products. If there is something wrong with your product we will replace it.  

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We only accept a replacement if the item is defective or misspelled.  You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at customerservice@akkre8tions.com. If your replacement reason is valid, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only exchange items if they are defective or a mishap on our end (incorrect spelling, wrong product received). 

Refunds
We do not give refunds.